What happens if my package does not arrive on time?

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• How long will it take for my shipment to arrive?

  Please use our Get Rates and Transit Time calculators to determine the delivery time based on the service type you've requested.

• My package was delivered late. How do I request my money back?

  You can request refunds from "Claim Resolution" link under MyNEX drop down menu on home page. Please select the "Service Failure" option to request the refund. Or, Contact Us for assistance.

• Can I schedule a driver to pick up my package in the next 10 minutes?

  No. Pickups must be scheduled at least one hour in advance.

• What does it mean when the shipment status is, "Awaiting pickup by recipient as requested"?

  Please contact customer service to get the shipment's availability time and location.

• Where can I find shipment rates on your web site?

  Get Rates and Transit Time link is under Ship Express drop down menu, will help you get shipping rates ant transit times online.