Can I schedule a driver to pick up my package in the next 10 minutes?

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• I was not at home when the driver attempted delivery. Will there be another attempt?

  Yes, the driver will automatically attempt delivery to a residence the next business day before 5:00 PM. After two attempts, the package will be held at the local carrier's office until delivery arrangements are made. In most cases the local ...

• How do I schedule a pickup for my packages?

  There are two ways to schedule a pickup on shipnex.com: Choose “Schedule a Pickup” from the “Ship Express” drop down menu on the home page. Complete the online form and submit it. During the online shipment preparation process, you can choose to ...

• What happens if my package does not arrive on time?

  Customers can report late package delivery within 15 calendar days from the date of shipment call 1-888-477-7736 to report a service failure. Please click to view more information about service guarantees.

• My package was delivered late. How do I request my money back?

  You can request refunds from "Claim Resolution" link under MyNEX drop down menu on home page. Please select the "Service Failure" option to request the refund. Or, Contact Us for assistance.

• How do I create a multi-piece shipment?

  Create a multi-piece shipment on the Prepare shipment page by selecting the package quantity, which can be found under "Package and Shipment Details” You may choose to enter the total weight for all packages or to enter weight and dimensions for each ...