My package was delivered late. How do I request my money back?

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• What happens if my package does not arrive on time?

  Customers can report late package delivery within 15 calendar days from the date of shipment call 1-888-477-7736 to report a service failure. Please click to view more information about service guarantees.

• How do I request a billing adjustment or refund?

  You can request adjustments and refunds from "Claim Resolution" link under MyNEX drop down menu on home page. Please select the 'Dispute a charge' or 'Refund or Overpayment' option to request the adjustment or refund. Or, Contact Us for assistance.

• When tracking online, I see the letters LD FD in the Status field. What does that stand for?

  LD FD indicates that your shipment was Locally Delivered, and left at the Front Door. Other signed by codes that may appear in the Shipment Status field; SD – Side Door BD – Back Door GAR – Garage LOF – Left per Letter on File at Station LPN – Left ...

• Can I schedule a driver to pick up my package in the next 10 minutes?

  No. Pickups must be scheduled at least one hour in advance.

• How do I create a multi-piece shipment?

  Create a multi-piece shipment on the Prepare shipment page by selecting the package quantity, which can be found under "Package and Shipment Details” You may choose to enter the total weight for all packages or to enter weight and dimensions for each ...