How do I request a billing adjustment or refund?

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• My package was delivered late. How do I request my money back?

  You can request refunds from "Claim Resolution" link under MyNEX drop down menu on home page. Please select the "Service Failure" option to request the refund. Or, Contact Us for assistance.

• What billing solutions does Nex offer?

  Paper and Paperless online billings are available. Trade in your paper invoices and use our electronic invoicing and remittance tools to automate your billing process.

• Does NEX offer an online billing option?

  Yes. You can receive invoices by email and also available to View/Download online at "Billing and Payments" link under MyNEX drop down menu. You can also make payments online.

• How do I view my invoice detail?

  On the "Billing and Payment" page, click the invoice number to view details about that invoice.

• How do I pay an invoice?

  On the Billing and Payments page, select the invoice you want to pay, and then click the Pay Invoice link.