What address information is shown on the tracking screen?

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• To what address do I remit payment?

  Please remit your payment to the address shown on your NEX invoice.

• How can I change my email address, password or Login ID?

  You can change your email address and password on "My Profile" page Click to change your login information link on top left corner of the page.

• What is a tracking number?

  Tracking numbers, also referred to as waybill numbers, are used to identify and track your shipments.

• How do I enter the tracking number?

  On the Track by number page, enter your tracking number and click on the Track link. To enter multiple tracking numbers use the 'Enter' or 'Return' key after each tracking number entered; this allows you to track up to 30 different shipments.

• Can I track my shipment without a tracking number?

  Yes, if you don't have your tracking number, but you know your shipment's reference number, you can still utilize online tracking. Just use the Track by Reference option.