What is a tracking number?

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• How do I enter the tracking number?

  On the Track by number page, enter your tracking number and click on the Track link. To enter multiple tracking numbers use the 'Enter' or 'Return' key after each tracking number entered; this allows you to track up to 30 different shipments.

• Can I track my shipment without a tracking number?

  Yes, if you don't have your tracking number, but you know your shipment's reference number, you can still utilize online tracking. Just use the Track by Reference option.

• What address information is shown on the tracking screen?

  We display the city, state and postal code. We do not show shipper name and street address on public tracking channels for security reasons.

• What is a reference number?

  The shipper's reference is a unique identifier assigned to the shipment by the sender while filling out the shipment information. This can be any combination of letters and numbers, such as a purchase order number or any other information that allows ...

• Can I bill my shipment to the receiver's account number?

  You may bill your shipment to the receiver's account number when you are a registered NEX account holder. Select the Bill recipient option in the “Bill Transportation” section when preparing your shipment. If you are not a registered NEX account ...