How can I change my email address, password or Login ID?

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• To what address do I remit payment?

  Please remit your payment to the address shown on your NEX invoice.

• What address information is shown on the tracking screen?

  We display the city, state and postal code. We do not show shipper name and street address on public tracking channels for security reasons.

• Can I have more than one login associated to the same account?

  Yes, simply go to the homepage before logging into the site and select the Sign up now link on the left side of the page. Next select the second option, "I already have a NEX account and would like to use it online". After entering the account number ...

• How do I locate my previous shipments?

  You can find your previous shipments by selecting either the My Shipments link under MyNEX menu. You may also have more than one user ID per account so be sure you have logged in with the correct user ID.

• How do I identify my ITN when using AESDirect?

  The ITN is returned electronically to the filer, generally by email. You may also log into your AESDirect account, access your records and view the ITN.