Tracking
I was not at home when the driver attempted delivery. Will there be another attempt?
Yes, the driver will automatically attempt delivery to a residence the next business day before 5:00 PM. After two attempts, the package will be held at the local carrier's office until delivery arrangements are made. In most cases the local ...
What does it mean when the shipment status is, "Awaiting pickup by recipient as requested"?
Please contact customer service to get the shipment's availability time and location.
What does it mean when the shipment status is, "Consignee premises closed"?
If this was the first attempt to deliver the package another attempt will be made before the end of the following business day. If this was the second attempt please contact customer service.
What does it mean when the shipment status is, "With delivery courier"?
This means that a shipment has been received by the delivering courier and a delivery attempt will be made soon.
When tracking online, I see the letters LD FD in the Status field. What does that stand for?
LD FD indicates that your shipment was Locally Delivered, and left at the Front Door. Other signed by codes that may appear in the Shipment Status field; SD – Side Door BD – Back Door GAR – Garage LOF – Left per Letter on File at Station LPN – Left ...
What address information is shown on the tracking screen?
We display the city, state and postal code. We do not show shipper name and street address on public tracking channels for security reasons.
Can I get a copy of the delivery signature?
This is available for US shipments only. You can get a copy of the recipient's signature on your Domestic Express shipment by using our View Signature POD (Proof of Delivery) tracking tool. View Signature POD is offered for most packages shipped to ...
What is a reference number?
The shipper's reference is a unique identifier assigned to the shipment by the sender while filling out the shipment information. This can be any combination of letters and numbers, such as a purchase order number or any other information that allows ...
Can I track my shipment without a tracking number?
Yes, if you don't have your tracking number, but you know your shipment's reference number, you can still utilize online tracking. Just use the Track by Reference option.
How do I enter the tracking number?
On the Track by number page, enter your tracking number and click on the Track link. To enter multiple tracking numbers use the 'Enter' or 'Return' key after each tracking number entered; this allows you to track up to 30 different shipments.
What is a tracking number?
Tracking numbers, also referred to as waybill numbers, are used to identify and track your shipments.
How can I track my shipment?
Use our Tracking feature to view shipment status by tracking number or reference number. You can track up to 30 shipments at one time. Or, you may Contact Us.