Service Claims
What can I do if my shipment is damaged?
In the event of a damaged shipment, please note inspections are required on shipments covered by Shipment Value Protection insurance in the amount of $500 or more; therefore should your shipment have Shipment Value Protection at or over this amount ...
What can I do if my shipment is lost?
If a shipment is believed to be lost, the first step is to contact NEX customer service at 1-888-SHIP-NEX (1-888-744-7639) to initiate a trace, as a trace must be completed prior to filing a loss claim. In the event the shipment is not located, a ...
My package was delivered late. How do I request my money back?
You can request refunds from "Claim Resolution" link under MyNEX drop down menu on home page. Please select the "Service Failure" option to request the refund. Or, Contact Us for assistance.