Billing
How to Avoid Shipping Charge Corrections?
Additional charges can occur when shipments are not processed properly in your NEX Internet Shipping system. For example, some of the most common errors happen when Dimensional Weight criteria is not calculated accurately. To avoid these and other ...
To what address do I remit payment?
Please remit your payment to the address shown on your NEX invoice.
How long do I have to pay a NEX invoice?
NEX requires that invoices be paid within 15 days from the date of the invoice. Outstanding balances not paid within 30 days of the invoice date may be subject to a late fee of either 5% of the balance, or a $5 minimum.
Does NEX offer an online billing option?
Yes. You can receive invoices by email and also available to View/Download online at "Billing and Payments" link under MyNEX drop down menu. You can also make payments online.
How do I request a billing adjustment or refund?
You can request adjustments and refunds from "Claim Resolution" link under MyNEX drop down menu on home page. Please select the 'Dispute a charge' or 'Refund or Overpayment' option to request the adjustment or refund. Or, Contact Us for assistance.
Where can I find information regarding NEX terms and conditions?
Get information about the standard NEX terms and conditions. Please click here for more details.
What billing solutions does Nex offer?
Paper and Paperless online billings are available. Trade in your paper invoices and use our electronic invoicing and remittance tools to automate your billing process.