How do I schedule a pickup for my packages?

There are two ways to schedule a pickup on shipnex.com:

Choose “Schedule a Pickup” from the “Ship Express” drop down menu on the home page. Complete the online form and submit it.
During the online shipment preparation process, you can choose to schedule a pickup in the "Anything else?" Optional Extra Settings section.

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What does it mean when the shipment status is, "Awaiting pickup by recipient as requested"?
Please contact customer service to get the shipment's availability time and location.
Can I schedule a driver to pick up my package in the next 10 minutes?
No. Pickups must be scheduled at least one hour in advance.
How do I create a multi-piece shipment?
Create a multi-piece shipment on the Prepare shipment page by selecting the package quantity, which can be found under "Package and Shipment Details” You may choose to enter the total weight for all packages or to enter weight and dimensions for each ...
Can I get a copy of the delivery signature?
This is available for US shipments only. You can get a copy of the recipient's signature on your Domestic Express shipment by using our View Signature POD (Proof of Delivery) tracking tool. View Signature POD is offered for most packages shipped to ...
Are shipments of personal and household effects of non-government individuals exempt from EEI/SED requirements?
EEI/SED is required when such effects are moving as cargo under a bill of lading, regardless of value; however, it is not necessary to report each item by an individual Schedule B number.

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