How can I track my shipment?
Use our Tracking feature to view shipment status by tracking number or reference number. You can track up to 30 shipments at one time. Or, you may Contact Us.
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Can I track my shipment without a tracking number?
Yes, if you don't have your tracking number, but you know your shipment's reference number, you can still utilize online tracking. Just use the Track by Reference option.
How do I view shipment details?
On the "My Shipments" page, click a on an individual shipment to see the detail for just that shipment.
Can I insure my shipment?
Yes you can. All shipments are insured up to $100.00 for FREE. We provide additional insurance service up to $50.000 per shipment, which offer our customers financial protection against all risks of physical loss or damage from any external cause.
How do I void my shipment?
On the MyNEX home page, click My Shipments on the left of the page, select the shipment you want to void and then click void(Delete). Transportation charges will be refunded in full, If you have already paid for the transportation charges for that ...
What can I do if my shipment is damaged?
In the event of a damaged shipment, please note inspections are required on shipments covered by Shipment Value Protection insurance in the amount of $500 or more; therefore should your shipment have Shipment Value Protection at or over this amount ...